Disclaimer - Terms & Conditions

Terms and Conditions of Use

Please read these conditions carefully. They will form an important part of any contract between Elizabeth Plant and you. By using this website you agree that the information provided is non-medical and for information purposes only and is not intended to replace medical or other professional advice. By applying for therapies or health coaching with me you agree to be bound by these terms, which by proceeding, you confirm you have read and understood. All of my work and services are conducted under the jurisdiction of UK law.

General Disclaimer

The content of my website and the products and services offered by me comply with appropriate UK legislation and regulation. Please note I am a massage/complementary therapist and holistic Integrative Nutrition health coach and complementary therapist. I am not medically qualified and I am therefore unable to diagnose medical conditions, nor am I able to offer medical advice. My therapy and health coaching services and my programmes are not intended to replace medical advice nor medical treatment, including that of a doctor or a registered dietician, nor do I or my therapies and services claim to “cure”, "prevent" nor "heal" medical conditions. The Health Coaching/therapy contract with Elizabeth Plant shall be subject to the law of England and Wales and to the exclusive jurisdiction of the English courts. If you have a medical condition and/or are taking medication then it is important to talk about any lifestyle or dietary changes you make with your medical doctor or other primary healthcare provider. If you have an issue of a medical nature that is giving you concern then please contact your General Practitioner or primary healthcare provider first and foremost. Any symptoms such as bleeding or abdominal pain are something you should always discuss with your doctor. If you take up my services it is on the understanding that you have sought medical advice for any health concerns and with respect to any medical conditions you may have.

Links to other Websites

My website may contain links to other websites. Elizabeth Plant has no responsibility or liability for the content of these websites.

Data Protection, General Data Protection Regulation and Privacy Statement

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are.

Therapist’s Name/Identity: Elizabeth Plant

Therapist’s Contact Details:

Telephone No: +44(0) 7423 019459

Email: info @ springtimeholistics.com

What information I hold and what do I do with it:

As a professional therapist and coach I need to keep accurate records on my clients in order to give professional treatments. Elizabeth Plant will hold and process any personal data you submit in the course of applying for health coaching or other therapy services and products. I keep paper records which are held securely and only accessible by myself.

What information I hold and what I do with it

The information to be held is:

Your contact details pertaining to appointments such as your name, email and phone, address
Medical history and other health-related information (which I will take from you at first consultation)
Treatment details, appointment times and associated notes (which I will take after each consultation)
Emergency contact details
lifestyle overview

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

The Purpose of Client Data processing:
In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing the treatments I provide, to ensure I can treat you safely and for any associated recommendations or aftercare related to your health and wellbeing which I may offer.

I will contact you using the contact preferences you give me in relation to:

Appointment times
Reflexology/massage therapy/complementary therapy/coaching information or information related to your health
Special offers and promotions (you may unsubscribe from this at any time)

Data is held for 10 years in compliance with my insurance or if for a child then 10 years after the child’s 18th birthday. I dispose of data safely. I do not hold financial information.

You have the right to access personal information I hold and this will be provided within 30 days of your written request by email or text. Information I hold on paper will be provided as photocopies and you may ask me to correct or remove information you think is inaccurate. Elizabeth Plant will be acting under the Data Protection Act 1998 ("DPA") and General Data Protection Regulation (“GDPR”) in relation to such personal data and am committed to complying with my legal obligations under these. I use your personal data for the purposes of arranging the provision of complementary therapies and health coaching to you to ensure they are safe and suitable, dealing with appointment renewals and to improve my understanding of your interests in my products and services. I will also use your personal data to contact you, by post, telephone or Zoom and email for the duration of the health coaching/therapy program and after if you wish to remain in contact (in agreement with you - you will be able to select and opt in to which methods I use to contact you for appointments and my products and services - please note all subscribers to my email list may unsubscribe at any time and I use a mail service compliant with legislation). Exceptions are when I work for certain venues who retain their own client data - for details please contact the venue for their Data Protection Policy.

Please note that I will NOT share your information with anyone else (other than as required for legal process and purposes) without explaining why it is necessary, and getting your explicit consent to do so. Note: If I am contacted by a Covid19 Contact Tracer, for the purposes of identifying clients who have attended my clinic, then I am bound to provide these contact details.

Your Rights

GDPR gives you the following rights:

The right to be informed:
To know how your information will be held and used (this notice).
The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

Therapists Rights on information:
Please note:
If you don’t agree to your therapist/coach keeping records of information about you and your treatments, or if you will not allow me to use the information in the way I need to for treatments, then I will not be able to treat you.

I need to retain your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I may have to keep these details until after that period has passed.

I may also need to move records between IT systems that are GDPR compliant.

If you become a client either through purchase of my coaching services and/or detox program please note that all materials are copyrighted and remain the property of their respective owners. You may not, share, distribute or re-sell them in any form or way.

Affiliate Disclosure

I occasionally put links to products that I have personally used. I may receive monetary compensation or other types of remuneration for my affiliate link to any products or services from this website. These small earnings make it possible for me to continue my learning so I can best help my clients. I will not endorse any product or service that I cannot fully support.

Changes to terms and conditions and disclaimer

Elizabeth Plant may change the Terms & Conditions and disclaimer set out above from time to time. By browsing this website you accept the current terms and conditions and disclaimer. You should check these each time you revisit the site.

Code of Conduct and Ethics

I always try to act in the best interests of my clients and treat them with respect
I take responsibility for my actions
I respect other practitioners and health professionals
I practice only within the limits of my competence
I observe confidentiality and act within the Data Protection/GDPR laws
I practice within the law
I maintain high standards of hygiene
I maintain and develop my knowledge and skills through CPD
I do not claim to cure nor do I diagnose medical or psychological conditions

Informed Consent for Hands on Therapies

At all times when I am giving hands on treatment I aim to respect informed consent. I will ask you beforehand if treatment is all right to go ahead. If at any time you wish me to stop you may ask me to do so and I want my clients to feel that they are in a safe environment.

Gift Vouchers

Voucher duration. Vouchers are valid for a period of 3 months from the date of purchase. Cannot be redeemed after expiry date.

Use of multiple vouchers. Only one gift voucher can be used per booking.

Use of promotional codes. Promotional codes cannot be used in conjunction with gift vouchers.

Email vouchers. Email vouchers shall be provided free of charge to the email address provided at point of purchase.

Postal vouchers. There are additional costs associated with provision of a postal voucher. Such costs are added to the voucher cost and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.

Voucher redemption. Services must be pre-booked. Vouchers can be redeemed by phone or in person only. There is no option for online or email redemption. Redemption contact details are provided on the voucher.

Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the therapy or coaching session – for example where a £100 voucher is used to purchase a £95 treatment.

Monetary vouchers. Monetary vouchers can be used for part or full payment of a treatment or coaching session only. If the cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking.

Treatment vouchers can only be redeemed against the specific treatment type for which they were purchased.

Transfer. Vouchers are non-transferable and cannot be exchanged for cash.

Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

Cancellation. In the unlikely event that an appointment needs to be cancelled by Elizabeth Plant, the gift voucher shall be reissued and shall be valid for a further month. In the event that an appointment is cancelled by a voucher holder or the holder does a no show no refund shall be given (except at Elizabeth Plant's discretion if for example the cancellation was due to an emergency or illness).

Coupon codes. These are as outlined under gift vouchers for terms and conditions and cannot be exchanged for money nor can they be refunded. Coupon codes are only valid for limited duration for example they may be an offer for a specific month.

Privacy Policy

Please note my website uses cookies. By browsing my website you consent to the use of cookies in accordance with the terms of this policy. Cookies are small files, including unique identifiers, that are sent by web servers to browsers, and that may then be sent back to the server each time the browser requests a page from the server. Cookies are used to identify and track users as they navigate different pages on a website and to identify returning users.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Both session cookies and persistent cookies may be in use on this website.

How I use cookies: Cookies do not contain any information that personally identifies you, but personal information that may be stored about you may be linked to the information stored in and obtained from cookies. I may use the information obtained from your use of cookies for the following purposes:

i) to recognise your computer when visiting this website;

ii) to track you during website navigation, and to enable the use of the some of the features on our website (such as the Paypal shopping cart, the contact form and blogging and commenting system);

iii) to improve the website’s usability; iv) to analyse the use of my website; v) website administration;

Third party cookies: When you use my website, you may also be sent third party cookies, for example if you use the Paypal shopping cart.

How to Block cookies: You can refuse to accept cookies via your browser. E.g. Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and select “Block all cookies” using the selector; in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-check “Accept cookies from sites” in the “Privacy” box.

If you block cookies, you may not be able to use all the features of a website. How to Delete cookies: you can also delete cookies already stored from your computer.